Overseeing One-Stops

The following organizations can provide more information on the subjects of quality assurance, supplier certification and the Baldrige Award Framework and how these concepts can be applied to local workforce development programs.  Also see the longer version of this paper, Performance Excellence in One-Stop Career Center Operations, available through DOL Regional Offices or online at www.workforce-excellence.net.

• American Society for Quality. www.asq.org
• Baldrige Award. www.quality.nist.gov
• DOL/ETA Workforce Excellence Network. http://www.workforce-excellence.net
• National Leadership Institute for Workforce Excellence. www.WIBLeadership.com
• Business Coalition for Workforce Development. www.workforceinfo.net
• Corporation for a Skilled Workforce. www.skilledwork.org
• National Association of Workforce Boards. www.nawb.org
• Workforce Excellence Network  www.workforce-excellence.net/nli/leadership.cfm
• U.S. Department of Labor   http://www.dol.gov/compliance/news/spanish.htm
• Census Maps with Worker Commuting Data, Upper Shore Region 2005

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